How do I shop the site?

• Shopping the site: You have the option to shop the site by creating an account, logging into the site as an account holder, or as a guest. Select the account icon in the upper right corner to login with your account credentials, or to create an account.
• Item Selection: From the home page, go to where you would like to shop. Once the image is highlighted for a category, click “Shop Now” to see items available under that category. This will take you to the Individual Product Page where you will be able to view all items available within the category. Once on this page, view the image you would like to shop, and click “Shop Now” to see designs, colors, and sizes offered for that particular item. Click on “Sizing Info” for more information regarding size options for the item selected. Please note there is a minimal charge for larger sized apparel items. The cost associated with these items will be listed next to the item in drop down menu under “Size”, and will automatically be added to final amount if selected.
• Personalize an Item: You will have the option to select “Personalize this Product” with your name and/or number if available for that particular item from the Individual Product Page. Check “Personalize this Product” box to display personalization options. The “Personalize this Product” will only be displayed for items available with personalization option. Please note a minimum of a $4.00 charge will be added to the total price of an item personalized with your name or number.
• Add to Cart: Once you have selected the design, color, size and personalization option (if applicable), click “Add to Cart” button to add the item to your shopping cart. At this time, you may proceed to checkout, or continue shopping. You may view items in your shopping cart at any time by clicking on the shopping cart icon in the upper right corner of the page.
• View Your Order: Items you have selected will be displayed on this page.  You will have the option to review, change quantity, or remove an item from your order. All taxes and shipping fees will be displayed at time of payment. If you are finished with your order, click “View Cart” button to proceed to the view cart page with “Proceed to Checkout” option.
• Cart: All items selected along with the total amount due, including shipping fees and any applicable taxes will be viewable on this page. You will have the opportunity to add and/or remove total number of items for each item before proceeding to checkout. Click “Proceed to Checkout” to begin payment of items.
• Checkout: Information required to process your order will be included on this page.
• Order Confirmation: A detailed receipt with your order number and date, total amount of order, and payment method will be available to view and/or print after your payment is received. You will also receive an order confirmation to the email address provided.

Does the store help raise funds for our school? Yes, a portion of proceeds for each item purchased on the store will go directly back to your school or organization.

How long will it take to receive my order? Orders typically ship within 10-15 business days after the order has been placed. Please refer to “Production & Delivery” on the home page of your store for any special announcements regarding production and delivery for your store.

Can I return an item? Due to the customization of all items, all sales are final and cannot be returned after the order has been produced. If you need to change an order after it has been placed, please reach out to us at [email protected] within 24 hours to determine if we are able to make any changes to the status of your order. We will do whatever we can to accommodate your request, but cannot guarantee we will be able to make any changes to your order after it has been placed.  

Can I expedite my order? Orders are processed through our master production timeline, so we are unable to process any orders outside of our production schedule of 10-15 business days.

What form of payment can I use? The site accepts PayPal and all major credits cards: Visa, MasterCard, American Express, Discover, JCB, Diners Club, and ACH payments. Please note your credit card statement for any payments on our site will list Fyrethorn Spirit Wear or Fyrethorn as the merchant.

How do you process payments? All payments received are processed by one of two third-party credit card processing companies, PayPal and Stripe. All payments will be processed at the time checkout.  

For any questions regarding our site or a specific item, please send an email to [email protected]